It's not our customers stupidity that bothers me. Everybody has gaps in their knowledge and nobody knows everything. It's their outright arrogance and insistence that they are not completely ignorant.
Does anybody out there know a way to ask "Excuse me. Are you really that stupid?" that won't end with me being fired?
4 comments:
If you hear of one, tell me please?
The best I've been able to do is to smile, nod, and completely discard what they say.
That is, unfortunately, exactly what I had to do myself. It was all the more irritating because I couldn't do my testing yesterday without his permission.
Today, however, said idiot is gone and they have a much more reasonable guy in his place.
I have learned in the past few years that asking "Did you get your certification from a box of cracker jacks?" is also not polite and not professional.
While the smiling and nodding approach is probably the safest, often there is often a very subtle sigh one can affect that lets the person you are dealing with know that you're on to their lack of intelligence and are about to discard everything they say.
Sadly, subtlety has never been my strong suit.
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